Contact Us

If you have any questions or comments concerning anything that is not addressed here on our web site then drop us an email at ozone.orders@ozonesocks.com.

If you would like to speak or write to us please call 212.563.2990 or fax us at 212.563.3775. 

You can also write to:

Ozone Design Inc.
Customer Service
307 7th Ave Suite 1603
New York, NY 10001


RETURN POLICY
 

Returns
We will be glad to make an exchange or credit your credit card account for any items you are not completely happy with. The item must be returned to Ozone Design Inc. within 14 days of the shipping date in unworn and perfect condition (including hangers and original packaging) along with an email to ozone.orders@ozonesocks.com requesting a return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at ozone.orders@ozonesocks.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ozone.orders@ozonesocks.com and send your item to the address below.

Shipping
To return your product, you should mail your product to: 

Ozone Design Inc.
Returns
307 7th Ave Suite 1603
New York, NY 10001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.